Get a dedicated Salesforce team for a fixed monthly fee. We look after your org day to day, from user admin, fixes and reports to automation, releases and integrations, and keep improving it so Salesforce keeps working for your sales and service teams.
- Fixed monthly fee
- Admin, developer and architect skills
- Release management included
- UK-hours support
What are Salesforce managed services?
Salesforce managed services give you ongoing, expert support for your Salesforce org without hiring a full in-house team. Instead of one admin trying to do everything, you get access to administrators, developers and architects, with an agreed monthly allowance of time and clear response times.
It suits businesses whose Salesforce has grown beyond what one person can manage, organisations whose admin has left, and teams who want Salesforce to keep improving rather than just keep running.
What's included in our Salesforce managed services
Everything needed to run, secure and improve your Salesforce org.
Administration
Users, profiles, permission sets, page layouts, fields, picklists and validation rules.
Support and fixes
A ticketed helpdesk for user issues and bugs, prioritised by business impact.
Reports and dashboards
Reliable reports and dashboards for sales, service and leadership teams.
Automation
Building and maintaining Flows and approval processes, and retiring outdated automation.
Release management
Reviewing and testing each Salesforce release in a sandbox before it affects your users.
Integration monitoring
Keeping connections to ERP, marketing, finance and other systems running. See Salesforce integration services.
Data quality
Duplicate management, data clean-ups and import support. See Salesforce data migration.
Security and access reviews
Regular checks of user access, sharing settings, login security and Salesforce Health Check results.
Enhancements and development
New features, Apex and Lightning components when configuration isn't enough. See custom Salesforce development.
Book a free Salesforce consultation
Talk to us about your org, your users and what's not working. We'll share quick wins and recommend the right level of support, with no obligation.
Salesforce managed service plans
Monthly retainers in GBP, excluding VAT. Every plan includes a named contact, a ticketing system and a monthly report.
Starter
- Admin, user support and small changes
- Reports and dashboard updates
- Release review and testing
- Business-hours support
Growth
- Everything in Starter
- Flow automation and enhancements
- Integration monitoring
- Quarterly roadmap and health check
- Faster response times
Enterprise
- Dedicated team including an architect
- Apex and Lightning development
- Governance and release planning
- Agreed SLAs and extended hours
Licence costs are paid to Salesforce separately. Need help choosing licences? Read how much Salesforce costs for a small business.
Managed services vs an in-house admin
| In-house Salesforce admin | Salesforce managed services | |
|---|---|---|
| Skills | One person's experience | Admin, developer and architect skills in one team |
| Cover | Gaps during holidays, sickness or resignation | Continuous cover |
| Cost | Salary, employer NI, pension, training and recruitment | Fixed monthly fee |
| Scaling | Hiring needed for more capacity | Change plan as needs change |
| Best for | Large orgs needing someone on site every day | Most SMEs and mid-sized businesses, or as back-up for an in-house admin |
Prefer to add people to your team? See hire Salesforce developers.
How our managed service starts
Free consultation
Your goals, users, clouds and pain points.
Org health check
Security, automation, data, integrations and technical debt reviewed.
Plan and proposal
Recommended plan, priorities and costs.
Handover
Access, documentation and knowledge captured.
Stabilise
Urgent fixes and quick wins first.
Run and improve
Ongoing support, releases and a roadmap of improvements.
Salesforce products we support
- Sales CloudPipeline, forecasting, quotes and sales reporting.
- Service CloudCases, queues, entitlements and service consoles. See Service Cloud implementation.
- Experience CloudCustomer and partner portals.
- AppExchange appsConfiguration and support of installed apps. See AppExchange development.
- IntegrationsERP, finance, marketing and custom systems.
- Industry setupsIncluding financial services. See Salesforce in financial services.
Why choose Fulminous Software
Admin and development in one team
No need to bring in a separate developer when configuration isn't enough.
Proactive, not just reactive
Regular health checks and a roadmap, not just a ticket queue.
Transparent pricing
Fixed monthly fees in GBP, with VAT shown separately.
Clear reporting
Monthly reports on tickets, changes and recommendations.
London-headquartered
UK business-hours support and project management.
Your org, your data
Documentation and knowledge handed over, so you're never locked in.
Not sure what your Salesforce org needs?
Book a free consultation and we'll tell you honestly whether managed services, a one-off project or occasional help is the best fit.
Salesforce managed services FAQs
What are Salesforce managed services?
Salesforce managed services are ongoing support, administration and improvement of your Salesforce org by an external team for a monthly fee. They typically cover user and security administration, fixes, reports and dashboards, automation changes, release management, integrations monitoring and a roadmap of improvements.
How much do Salesforce managed services cost in the UK?
As a guide, a starter plan for a small org typically costs £800 to £1,500 a month, a growth plan with more hours and faster response £1,500 to £4,000 a month, and enterprise plans for complex, multi-cloud orgs are quoted individually. Cost depends on users, clouds, customisation, integrations and response times. Prices exclude VAT.
What is the difference between Salesforce managed services and a Salesforce admin?
An in-house admin is one person with their own skills and availability. A managed service gives you a team covering administration, development, integration and architecture, with cover for holidays and a contracted level of service, usually for less than the full cost of a senior hire.
Can you support a Salesforce org someone else set up?
Yes. We start with a health check of your org, covering security, data quality, automation, technical debt and integrations, then fix urgent issues before moving to ongoing support.
Which Salesforce clouds do you support?
We support Sales Cloud and Service Cloud, and can help with Experience Cloud, Marketing tools and AppExchange apps used in your org. We'll confirm coverage for your exact setup during the health check.
How do you handle Salesforce releases?
Salesforce delivers three major releases a year. We review release notes, test changes in a sandbox, update affected automation and integrations, and brief your team on useful new features.
Is there a minimum contract?
Plans are monthly retainers. We'll agree any minimum term and notice period in your proposal before you sign.
What do I get in the free consultation?
A call to understand your Salesforce setup and goals, a summary of quick wins and risks we spot, and a recommendation on whether managed services, a one-off project or ad hoc help suits you best.
Get expert Salesforce support, every month
Book a free consultation. We'll review your setup, share quick wins and recommend the right managed service plan for your team.
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